Telstra Bigpond’s Shocking Customer Service Shines Through In Whirlpool Survey
Australia’s largest Internet service provider, BigPond has criticised the results of a survey in which most respondents rated its customer service as ‘awful’ or ‘poor’.
A Telstra spokesperson described the survey — where 22 percent of respondents who used BigPond rated its service as ‘awful’ and a further 43 percent as ‘average’ — as using “extremely basic methodology,” making invalid comparisons and skewed by the characteristics of its authors.
The survey is conducted by broadband community site Whirlpool whose users, Telstra claims, “are high-end … rather than reflective of the general Internet-using community.”